Shipping Policy

Last updated: September 4, 2026

This Shipping Policy explains how Beriony City processes, ships, and delivers orders placed through berionycity.com. It forms part of our Terms and Conditions.

1. Where We Ship

We currently ship to all governorates within Egypt. We do not ship internationally at this time.

2. Order Processing

2.1. Orders are processed within 1–2 business days of payment confirmation. Business days are Sunday through Thursday, excluding public holidays.

2.2. Orders placed on weekends or public holidays are processed on the next business day.

2.3. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

2.4. We may need to contact you to confirm your order before dispatch. If we are unable to reach you, processing may be delayed.

3. Shipping Rates

3.1. Shipping charges are calculated at checkout based on your delivery address and the contents of your order. The final cost is displayed before you complete your purchase.

3.2. Shipping charges are non-refundable except where an order is cancelled by us or a product is returned due to a fault on our part.

4. Delivery Times

4.1. Estimated delivery is 2–5 business days from dispatch, depending on your location.

4.2. Delivery times are estimates, not guarantees. Remote areas may require additional time.

4.3. Delivery is carried out by our third-party courier partners. The courier may contact you by phone to arrange delivery, so please provide a reachable mobile number at checkout.

5. Delivery Attempts and Failed Deliveries

5.1. Our courier will normally attempt delivery more than once. If delivery cannot be completed after repeated attempts, the order may be returned to us.

5.2. If an order is returned to us because the address was incorrect or incomplete, or because the recipient was unreachable, any costs of re-shipping will be your responsibility.

6. Address Accuracy

6.1. You are responsible for providing a complete and accurate delivery address, including governorate, district, street, building number, and a valid phone number.

6.2. If you need to correct your address, contact us as soon as possible. We can only make changes before the order has been dispatched.

7. Delays

We are not responsible for delays outside our reasonable control, including courier backlogs, weather conditions, road closures, public holidays, or other Force Majeure events. We will keep you informed if we become aware of a delay affecting your order.

8. Inspection on Delivery

8.1. Please inspect your package on arrival. If the outer packaging is visibly damaged, note this with the courier before accepting the delivery.

8.2. If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with your order number and photographs so we can resolve it.

9. Lost Shipments

If tracking shows no movement for an extended period, or your order has not arrived within a reasonable time after the estimated delivery window, contact us. We will open an investigation with the courier and arrange a replacement or refund where appropriate.

10. Returns

Shipping is separate from returns. For information on returning a product, please see our Returns and Refunds Policy.

11. Contact Us

For any questions about shipping or the status of an order, please contact us at:

Beriony City

Address: 12 Alexander the Great Street, next to Al-Qaed Ibrahim Mosque, Raml Station, Alexandria, Egypt