Refund policy

Refund Policy

Once we have processed the return of your items, we will proceed with the refund.

REFUND OF AN ONLINE PURCHASE

When you return an online purchase, the refund will be made to the same payment method you used for the purchase, or as store credit if you prefer.

For orders paid by cash on delivery, the refund will be made by bank transfer or as store credit.

Please note that if you enter your bank details during the return request, all refunds related to this order will be made by bank transfer only.

If you have sent your return via a carrier, we will process it within 72 hours of receiving it at our facilities.

Once the return has been processed, we will send you a confirmation email.

You will receive the amount within a maximum of 14 days, depending on your bank. If more than 14 days have passed and the refund has not reached your account, please use this confirmation email to submit it to your bank so they can help speed up the process.

You can find more information in our Terms and Conditions.